We start counting the turnaround time when we send your order to press. Orders sent to press after 12pm Pacific Standard Time will begin counting turnaround time the next business day. Allow additional business days for delivery based on the shipping method you selected. Business days are Monday through Friday. Holidays, Saturdays and Sundays do not count when calculating turnaround.
Turnaround does not begin until acceptable artwork has been provided. Please note that if we are unable to print your files because they do not conform to our file requirements, your job status will return to "A certain exception" and your turnaround time will be reset within our internal system.
For jobs that do not have complete digital source files provided, and in some cases instruction files, turnaround begins when we have the artwork needed to print your order, not from when the order is first submitted.
GR Print, Inc assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.
If we find that a product does not pass a quality inspections we will enter the artwork back in for a reprint at our discretion. No notification will be automatically sent out informing the customer of this. We will do what we can to have the reprint completed and shipped in a timely manner.
Over Runs and Under Runs
Over runs or under runs not to exceed 10% on quantities ordered up to 10,000 copies and / or the percentage agreed over or under quantities ordered above 10,000 copies shall constitute acceptable delivery. Printer will bill for actual quantity delivered within this tolerance. If customer requires guaranteed “no less than” delivery, percentage tolerance of coverage must be doubled or above.
There can be variations in materials, including paper, ink, coating, shipping supplies as well as slight variations in finish size up to 0.125"
Color reproduction is not guaranteed and by placing an order with GR Print, Inc you agree to this limitation. We accept no responsibility for color variations between submitted files and the final printed piece. Because of differences in equipment, paper, inks and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job shall constitute acceptable delivery. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process.
All complaints must be registered within 30 days of the order creation. Should the job contain manufacturing errors and/or defects, we would rerun the job at no charge. We maintain the right to judge what a manufacturing error and defect is.