Shipping & Returns
When orders are placed together you are offered combined shipping rates. The products are shipped to the one address provided. We do not offer split shipping. If you have two products that require shipping to separate addresses, two separate orders are required.
All blind shipments are shipped blind. We never include our invoice or our information of any kind. This appears to your customer that the product is shipping directly from you.
Disclaimer on shipment dates.
We do our best to ensure orders go on to press as soon as possible.
We cannot guarantee shipment by any certain date.
The production time frame that our system shows is just an estimated time frame. This is never guaranteed.
We try to successfully get ever order out in that manner of time, but sometimes unforeseeable circumstances can arise. All orders will be produced and shipped as soon as possible.
How do I calculate turnaround time?
There are two components to turnaround time. The first is production time. This is the time to manufacture your job. The second component is the transit time. This is the time for the product to reach you. Transit time varies on the shipping method used. Both production time and transit time never include weekends or holidays. The day of ordering is not counted as the first day. I.e. Ordering Monday before cut-off with a 2 day turnaround time means the job will be ready to ship on Wednesday (Tuesday = Day 1 of Production, Wednesday = Day 2 of production).
What is your cut of times?
12:00 p.m. Pacific time is the daily time cut.
Will Call Orders.
Will Call is available between the hours of 9 am to 5 pm. Will Call times may vary depending on the number of orders waiting for pick up and holidays. We now offer local delivery at no additional charge. Please send an email requesting delivery; otherwise, the order will be held for pickup. Deliveries are limited to a 15-mile radius and are scheduled by our shipping department only. Thank you for your understanding on this.